Refunds and Returns Policy
Effective Date: [DATE]
Welcome to www.focusgamerlens.com At focus gamer lens, we are committed to providing high-quality blue light blocking glasses products and excellent customer service. If you are not satisfied with your purchase, our Refunds and Returns Policy outlines the conditions and process for returns and refunds to ensure a smooth resolution.
1. Eligibility for Returns
To qualify for a return, your item must meet the following conditions:
- The product must be unused and in its original condition.
- It must be returned in the original packaging, including all accessories, documentation, and tags.
- Proof of purchase (receipt or order confirmation) is required.
- Returns must be initiated within 30 days of the delivery date.
Non-Returnable Items:
Certain items are not eligible for return, including but not limited to:
- Items marked as final sale.
- Damaged or altered products (unless damaged during shipping).
2. Return Process
To initiate a return, please follow these steps:
- Contact Us:
- Email us at [email protected] with your order number, reason for the return, and any supporting photos if the item is defective or damaged.
- Authorization:
- Once your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.
- Shipping:
- Package the item securely, include the RMA number, and ship it to our address:
[email protected] - Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. Refunds will be processed under the following conditions:
- Approved refunds will be issued to the original payment method within 5-10 business days.
- Any original shipping charges are non-refundable unless the return is due to an error on our part.
- If the product is not in its original condition or is missing parts, only a partial refund may be granted.
4. Exchanges
We only replace items if they are defective, damaged, or incorrect. To request an exchange, contact us at [email protected] with your order details.
5. Cancellations
Orders can be canceled within 24 hours of purchase. Please [email protected] immediately if you wish to cancel your order. If the order has already been shipped, you must follow the return process.
6. Contact Information
If you have any questions about this Refunds and Returns Policy, please contact us:
- Email: [email protected]
Thank you for choosing Focus Gamer Lens. We value your satisfaction and are here to assist you with any concerns.